Shipping policy
SHIPPING POLICY
I ship via Poste Italiane, the Italian postal service; if a different vector is used, you will receive notification of it via email.
I will be using mainly 2 services:
- For Italy: Poste Delivery Web;
- International: Posteminibox Exprés;
Both services include a tracking to destination.
LIST OF DESTINATIONS and PRICES
🇮🇹 Italy: € 5 Estimated delivery time 2/4 working days*
1️⃣ AREA 1: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Luxemburg, Principality of Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
2️⃣ AREA 2: Albania, Belarus, Bosnia, Iceland, Liechtenstein, Moldova, Norway, Russia, San Matino, Serbia, Turkey, Ucraine, Vatican City
3️⃣ AREA 3: United Kingdom, Switzerland
€ 13 Estimated Delivery Time 5/7 working days*
4️⃣ AREA 4: Saudi Arabia, Argentina, Armenia, Azerbaidjan, Bahrain, Brasil, Canada, Cile, Cina, Colombia, South Korea, United Arab Emirates, Philippines, Jamaica, Japan, Hong Kong, India, Mexico, Peru, Qatar, Singapore, United States,
€ 15 Estimated Delivery Time 10/15 working days*
5️⃣ AREA 5: Australia, New Zealand,
€ 18 Estimated Delivery Time 10/15 working days*
*the Estimated Delivery Time is based on Poste Italiane statistics. Many factor beyond my control or impossible to predict can affect delays (but also advances).
✨I’m constantly working on improving the shipping service.
✨ If your country is not in the list above, feel free to contact me: I will be very happy to find a solution, and evaluate to include it in the list.
✨ Buyers are responsible for contacting the postal services about any delays or issues once the package is in transit. It is your responsibility to contact the postal service and/or visit your local postal office to pick up the package.
✨ Buyer will be responsible for any customs fee.
✨As I am a small, one-person shop, I do not offer refunds or accept returns. If your item gets damaged or lost during shipping, please reach out to me so we can find the best solution possible. If there is an issue with your order, please reach out and I will do my best to address it.
✨I really appreciate the support I receive also though placed orders; at the same time I want to make sure that people understand that I’m a single person, not a big company or automatic service. If you choose me - as tons of many artists like me - you choose handmade, hand-manufactured, hand-cared. Minor discrepancies are the proof of uniqueness and originality, not flaws.
Some services you can use to track your order:
17track
poste.it
Global Track&Trace
Parcelsapp